Quick Service Restaurants Program Manager's Toolbox

Policy and Program Evaluation
	1. Customer Service Guest Service Creed Guest Service Guarantee 2. Scorecards Program Scorecard Internal Controls Scorecard- FB&E 3. Mystery Shopper Program Guidance 4. MWR Category C Business Revitalization Program (BRP) Guidance BRP OPORD 11-492 BRP Annex A: Trends Improvement Report & Plan Guidance BRP Annex B: Business Revitalization Program (BRP) Cycles BRP Annex C: BRP Budget Measures and Placement Criteria
Training Materials
	Training Templates: Pizza Production Procedures - for Oven-Rising Pre Sheeted Dough - for Dough Balls - Standard Equipment Owners Manuals & Cut Sheets Philly Cheese Steaks Production Procedures Java Café - Starbucks Training Master QSR Project Tracker & Training Planner Quick Service POS Menu Programming Guide ServSafe Alcohol Training ServSafe Sanitation Training
Safety
	Material Safety Data Sheet (MSDS) Hazard Analysis Critical Control Point (Sanitation): HACCP Manual Food Cooling Log Dish Machine Temperature Log Dish Machine Temperation Log Worksheet Food Safety Inspections Food Safety Monthly Audit Food Safety Walk Thru HACCP Wall Poster Set Production and Service Record - Cold Production and Service Record - Hot Reheated Foods Log Sanitation Task Form Taste and Temperation Panel Ice Machine Temperature Log Sanitation Score Card Sanitation Solution Log 3. Branded Restaurants Handwashing Signs
Professional Development
	Professional Development Guide FMWRA Course Catalog for Business Customer Service Program Policy SOP James A. Carroll Excellence In Management Awards
Branded Restaurants Data
	Branded Restaurant Web Pages Branded Restaurant Logos Sample Menus Order Guides: Java Café Habanero Mulligan's Primos Express Strike Zone Uniform Order Forms We Proudly Serve Starbucks Data: Beverage Recipe Cheat Sheets Coffee Mocha & Latte Drink Cost Estimator Coffee & Tea Program Essentials Guide Military Equipment & Marketing Loan Agreement Military OCONUS Site Approval Form Military Product Guide Starbucks "We Proudly Serve' Logo Usage Guideline" We Proudly Serve Starbucks Seasonal Promotions Data: Java Cafe - Starbucks Mid-Winter 2012 Promotion Cinnamon Dolce Latte Recipes: Asian Appetizers~Snacks~Sides BBQ w/ Sides Breakfast Burgers Desserts Hotdogs Javaccino Java Café - Starbucks Recipes Kids Meals Mexican Pasta Pizza~Calzone~Bread Sticks Rice Bowls Salads Sandwiches - Paninis - Wraps Seafood Turbochef Java Café Standard FF&E Specifications: Java Café Standard Equipment Specifications Java Café Equipment Cut Sheets K01 - K08 Java Café Equipment Cut Sheets K09 - K17 Java Café Equipment Cut Sheets K18 - K20 Java Cafe Equipment Cut Sheets K21 - K23 Java Café Equipment Cut Sheets K24 - K28 Java Café Equipment Cut Sheets K29 - K35 Java Café Equipment Cut Sheets K36 - K44 Java Café Standard Furniture - Fixture - Finishes Java Café Standard Finish Materials Legend Java Café Standard Color Board Java Café Design Examples:
Web Links
	MWR Brand Central MWR Academy National Restaurant Association International Military Community Executives Assoc. Civilian Personnel Online Joint Services Prime Vendor Program MWR Business Plan Developer
Any questions or comments about the Quick Service Restaurants program page, e-mail brad.puterbaugh@us.army.mil