Personal Information Services

The HR 5658 National Defense Authorization Act for FY 2009 directed SECDEF to prohibit new Personal information Services (PIS) competitions between commercial enterprises and DoD entities.  Personal Information Services (PIS) include: local and long distance telephone service, internet access, cable/satellite television service, internet game stations and internet cafes for which the end user is charged a fee. Army Recreation Machine Program (ARMP), an activity of the Army Family, Morale, Welfare and Recreation Command (FMWRC) and the Army and Air Force Exchange Service (AAFES) through contracts with commercial sector companies have provided like services to activities on Army installations for several years. 

On 22 May 2009 a letter signed by the Chairwoman and the Ranking Member of the Military Personnel Subcommittee, HASC to OSD affirmed Congressional guidance that PIS will not be provided by a DoD entity but may be provided through AAFES-RC commercial sector contractors.  To meet this requirement FMWRC and AAFES have formed a joint business partnership within AAFES to be called Resilian Communications (AAFES-RC) specifically for the purpose of contracting with commercial sector enterprises to provide PIS on Army installations.  

  The Resilian Communications (AAFES-RC) partnership is developed Transfer of Function Instructions and they are in final coordination.  The transfer is scheduled to be completed 12/31/2010.

To provide updated information, a joint training session with the AAFES and FMWRC Chief Operating Officers was held at the Soldier-Family Action Plan Training Symposium.

To the right you will find additional links to assist in the implementation.

For more information you may contact David LaPradd email: david.lapradd@us.army.mil or commercial: (210)424-8312.