Home » » Lodging

Lodging SOP

Standard Operating Procedures (SOP) - Page Updated: 3/7/2012

Standard Operating Procedures support the Army Lodging Standards and the everyday task of all lodging staff members in meeting the expectations of our guests. While Army Lodging operations assist in the sustainment of a wide range of installation missions, the foundations of successful hotel operation remain consistent.

Inherent in the Army Lodging mission to "Provide quality lodging and hospitality services for America's Army" is the need to provide instant identity and credibility for our hotels through a generally recognized Army Lodging Brand. This brand provides installation lodging activities the advantages of a large organization and set standards and methods of operation established by the chain as set out in out in the Army Lodging Standards and Standard Operating Procedures. This leads travelers to expect Front Office and Housekeeping services, as well as facilities depicting Maintenance and Supply as well as Force Protection conscientious, consistent with other Army Lodging hotels elsewhere. Additionally improved name recognition efforts result in greater market appeal and thus better financial performance as evidenced through Accounting, Night Audit processes and Automation.

The Army Lodging Standard Operating Procedures supplement the range of other Army Lodging brand services to include management training, consolidated purchase programs and advertising. Currently presented in draft form as a result of installation and major command development these methods of operation are provided for your advance information and use.

**Army Lodging Standards**
Sections A	Section B
Services	Operations

Army Lodging Standard Operating Procedures (SOPs)
Document Directory
Front Office SOPs	Housekeeping SOPs	Maintenance & Supply SOPs	Force Protection SOPS	Operation SOPs
Advertising Call Accounting System Check Acceptance Procedures Checkin-Checkout Commercial Hotel Force Protection Credit Card Chargeback Procedures Fax-Copier Usage Front Desk Log Guest Complaints Guest Messages Guest Room Assignment Guest Special Services Manual Checkin/Checkout Procedures Off-Post Hotel Referrals Overbooking Guest Rm Inventory Phone Procedures and Scripts Power Failure Reservations Procedures Safety Deposit Boxes Statement of Nonavailability Walking A Guest Warrior in Transition	Advertisement Common Area Cleaning Crib Purchasing Crib Safety Crib Safety Tips encl 4 Cribs Safety Assembling Damaged Missing Property Deep Cleaning Do Not Disturb Entering A Guest Room Guest Amenities Honor Bars Hotel/Motel Crib and Play Yard Safety Checklist Housekeeping Cart Standard Housekeeping Cart Standard PPT Housekeeping Storage Area Standards Kitchen Equipment Linen Services Pets Room Cleaning 2009 Room Inspection Checklist Room Inspection Checklist Attch. Service Animals Continental Breakfast	Grounds Maintenance Guest Room Maintenance Maintenance Reporting Pest Control Safety Supply Services Vehicle Logs Work Order Processing & Tracking	Anti-Terrorism/Threatcon System Bomb Threats/Suspected Explosive Device	Accounts Receivable Balancing/Verifying Day's Activity Credit, Adjustments, Voids, Refunds Criminal Suspicious and Prohibited Activities Disposal of NAF Assets Employee Key Control Employee Personal Locker Entering A Guest Room Extending Credit to Guest Facility Evacuation Fire Drills Funds Control Guest Eviction Guest Key Control Guest Lockouts Hazardouse Chemicals Records and Storage Health & Safety Inform Inventory Procedures Local Emergecy Notification Roster Lost and Found Mini-Bar Month End Functions Par Stock Management Robbery Description Form Running Night Audit Safe Combination Securing Guest Information Shift Change Continental Breakfast Spoilage and Breakage Storing Employee Personal Items Supply Storage System Backup Procedures Unanounced Cash Count Unattended Childen Uniforms Weather/Natural Emergency Prep. Workers Comp

Supplemental Operating Policy

Implementation Memo for MWRBOD/ExCom 20 Oct 04

Product Standardization - link is currently not available...update in progress. New brochure coming soon.
Logo Graphic Design Standards

TEXT SIZE

NEWS

5/18/2012 WCAP wrestler Lester expects nothing but gold from London

U.S. Army World Class Athlete Program Greco-Roman wrestler SPC Justin Lester has just one goal remaining on the mat. “One goal and one goal only,” Lester said. “An Olympic medal. Not even an Olympic medal, I need gold.”

Through a partnership with Army Entertainment and The Midwest Rock 'n' Roll Express, one solo guitar artist will be selected by the promoters to showcase their talent in front of an audience of thousands in the "Rock Star for a Day" contest.

From Alcatraz Island to Zion National Park, Soldiers and their families can visit more than 2,000 national parks, wildlife refuges, national forests, and other public lands around the nation this year, without paying entry fees.

> read more

View All

About Family and MWR | Site Map | Privacy and Security

Family and MWR on Twitter, Facebook and YouTube

| Discussion Boards | Help